Refund and Returns Policy
At taj organic beauty, we are committed to providing our customers with high-quality organic and natural handmade products. We take pride in our products and want our customers to be completely satisfied with their purchases. However, we understand that sometimes returns and refunds are necessary. Please read our return and refund policy carefully to understand our terms and conditions.
Returns
We do not accept returns on any of our products. Once you have purchased our products, we cannot accept it back for a refund or exchange. This policy is in place to ensure the purity and quality of our products, as we cannot guarantee that returned products have been properly handled or stored.
Refunds
We take great care to ensure that our products are of the highest quality, and we are confident that you will be satisfied with your purchase. However, we understand that sometimes refunds are necessary. We do not offer refunds for any technical issues that arise from the payment gateway provider If you experience any technical issues during the payment process, please contact payment gateway customer service directly for assistance.
If you are unhappy with your purchase for any other reason, we offer the option to purchase another product with the same value as the original purchase. We do not offer cash refunds under any circumstances.
Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 24 hours of receiving your order. We will require photographic evidence of the damage or defect before we can process a refund and we do not provide replacement. We reserve the right to refuse any replacement / refund requests if we believe that the damage or defect was caused by improper handling or storage after delivery.
Cancellation
You may cancel your order at any time before it has been shipped. Once your order has been shipped, we cannot cancel or modify it.
Shipping Charges We are unable to refund shipping charges under any circumstances.
Privacy
We respect your privacy and handle all personal information in accordance with our privacy policy, which you can view on our website.
Contact Us
If you have any questions or concerns about our return and refund policy, please contact us at help@tajorganicbeauty.com or via our website’s contact form.
Disclaimer
We reserve the right to modify or change our return and refund policy at any time without prior notice. Any changes to our policy will be reflected on this page.
Returns & Refunds
- Due to the nature of our organic products, we only accept returns for defective or damaged items.
- Requests for returns or refunds must be made within 24 hours of receiving the order.
- Refunds (if applicable) will be processed within 24 to 48 hours and the amount will be credited to your original payment method in 15 days after approval.